INTERACTIVE VOICE RESPONSE (IVR): SAVE TIME AND MONEY
An IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet caller needs – perfect for your Inbound Call Center. When well-designed, IVR can save considerable time and money — for both you and your customers.
200 Networks is your IT department “In the Cloud” for all your IVR needs, which means no expensive hardware, closets full of hardware, and no new staff. That’s big savings. And cost is only one of multiple benefits of the 200 Networks Cloud-based Interactive Voice Response System.
UNLIKE IN-HOUSE IVRS, 200 NETWORKS OFFERS
• Expertly routed calls No limitation of lines
• Untouched capacity
• Diversified functionality with voice, script, and complicated layered messages
• Revolutionary “Data Dip” on inbound calls
• Real-time operational statistics and reporting provided
200 Networks’s blended IVR capabilities allow for simple or sophisticated design to handle each call using customized voice recordings, menu selection, and routing options to appropriately skilled agents, or immediate pass-through to an agent. This is accomplished using intuitive templates and call flow wizards delivering quick configuration of IVR scripts that can be put into production within minutes.
200 Networks’s blended IVR capabilities allow for simple or sophisticated design to handle each call using customized voice recordings, menu selection, and routing options to appropriately skilled agents, or immediate pass-through to an agent. This is accomplished using intuitive templates and call flow wizards delivering quick configuration of IVR scripts that can be put into production within minutes.
THE ADVANTAGES AND FEATURES ARE LIMITLESS
• Escalation based routing
• Customer IVR navigation data can be viewed from the Agent Gateway
• Port existing numbers
• Real-time operational statistics and reporting agent efficiencies
• Free 24/7-365 support
DECISION BLOCKING WITH MULTIPLE INPUTS
• Time of Day, Phone Number, and last Dial Attempt
• Record Data information
• DTMF Input from the Caller
• Agent Availability
