CALL CENTER ENABLING SOFTWARE FOR OUTSOURCERS
200 Network’s call center solutions provide you with a hosted, multi-channel offering that ensures your customers get great result, all designed to give your company increased efficiency and to optimize your business.
At 200 Networks, we know that if you’re offering includes business process outsourcing, you need to be available to your customers 24/7, anywhere and on any device. Our technologies have got you covered.
HOW IT WORKS
From your centralized location 200 Networks allows you to seamlessly interface with a decentralized workforce, using sophisticated routing capabilities. Gives the business visibility into stats and full control over quality and performance.
And as your business expands there’s no need to reinvent the wheel. 200 Networks provides limitless scalability and flexibility, and efficiently manages fluctuating volumes for inbound, outbound, sales, and service calls.
200 NETWORKS’S BPO SERVICES PROVIDE LIMITLESS SOLUTIONS.
• Integrates with your existing CRM.
• Nimble, quick, scale up and down to meet demand.
• Track costs and revenue for each client. Pay only for what you use.
• View historical data in charts/graphs/grids,
• Create/schedule reports for efficient workflow.
• Analyze real-time metrics with dashboards,
• Export raw call data for further refinement.
• Segment groups, customers, and portfolios for client specific reporting and compliance.
• Automated reporting.
• Faster turn-up than premise-based solutions.